Royall188 FAQ – FAQ & Complete Answers

The minimum age is 18 years old. Royall188 strictly enforces this age requirement through a KYC (Know Your Customer) process. Any account confirmed to belong to a minor will be closed immediately and all balances refunded. Royall188 is committed to protecting young people from gambling activities.

No. royall188 enforces a policy of one account per individual. Duplicate accounts detected will be suspended and all balances and wins will be forfeited. If you have an issue with an existing account, please contact our customer support for assistance — do not open a new account.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You will need to upload a valid MyKad or passport copy. The review process is typically completed within 1 business hour. KYC is an industry-standard security measure to prevent fraud and protect all Royall188 members.

Changing your phone number requires additional identity verification for security purposes. Login to your account and go to Account Settings > Personal Information and follow the number change procedure. You will need to verify your identity via an OTP sent to your old number along with KYC documents. Contact our support team if you no longer have access to your old number.

The minimum deposit at Royall188 is RM 20 for most payment methods. This low minimum allows new members to get started without significant financial pressure. Maximum deposit limits vary by payment method and your account's KYC level.

Deposits via DuitNow, FPX and e-wallets (TnG, GrabPay, Boost) are processed instantly — funds arrive in your account within 1 minute of a successful payment. If your deposit does not appear after 5 minutes, save your payment receipt and contact our support team with proof of the transaction.

No — royall188 does not charge any processing fees for deposits. What you deposit is exactly what goes into your gaming balance. However, your bank or e-wallet provider may have their own charges for certain transfers — please check with your payment service provider.

The minimum withdrawal at royall188 is RM 50. Maximum withdrawal limits depend on your account's VIP level — regular members can withdraw up to RM 10,000 per day, while VIP members enjoy significantly higher limits. Contact your VIP account manager for detailed limit information.

Withdrawals can be delayed for several reasons: (1) KYC incomplete or documents insufficient. (2) Bonus rollover requirements have not been met. (3) The bank account details submitted do not match your KYC information. (4) Withdrawal exceeds daily limit. Check your withdrawal status under "Transaction History" or contact our support team with your transaction reference number.

No — for security and fraud prevention reasons, royall188 only allows withdrawals to a bank account registered under the same name as your royall188 account. This is a protection policy for all members. Please ensure you register the correct bank account during the KYC process.

Rollover is the total amount you need to wager before bonus winnings can be withdrawn. For example, if the rollover is 20x for a RM 100 bonus, you need to place bets totalling RM 2,000 (RM 100 × 20). The rollover requirement for each bonus is clearly stated in the promotional terms. royall188 does not hide this information.

Yes. Bonuses are optional and are not applied automatically. If you don't want to meet rollover requirements, you can decline the bonus when making a deposit or simply not claim it from the Promotions section. Deposits made without a bonus can be withdrawn at any time with no rollover conditions.

Yes! royall188 offers a wide range of ongoing promotions for existing members — weekly cashback, daily rebates, reload bonuses, birthday rewards, and exclusive VIP offers. Check the Promotions section in your account regularly for the latest deals tailored to your gaming profile.

Yes. All slot and table games on royall188 use Random Number Generator (RNG) that is certified and independently audited by third-party bodies. The RNG ensures every spin or hand is independent and unpredictable — no party, including royall188, can manipulate the outcome. The Return to Player (RTP) percentage for each game can be found in that game's information section.

Yes, most slot games on royall188 have a demo mode that lets you play for free without using real funds. It's the best way to get familiar with the mechanics of a new game before placing real bets. Demo mode is available directly from the game page — click "Try for Free" or "Demo" on any slot of your choice.

Login to your royall188 account, go to Account Settings > Security > Two-Factor Authentication. Choose your 2FA method — OTP via SMS or an authenticator app. Follow the instructions and 2FA will be activated immediately. Every subsequent login will require an additional OTP code, making your account far more difficult to compromise.

Take immediate action: (1) Change your account password immediately. (2) Check your login history under Security Settings for any suspicious activity. (3) Enable 2FA if you haven't done so already. (4) Contact Royall188 support via live chat and report the situation — our security team will conduct an investigation and take action to protect your account.

royall188 provides comprehensive self-control tools: deposit limit (daily, weekly, monthly), loss limit, session time limit, temporary break (1–30 days) and full self-exclusion (6 months to lifetime). All these tools can be activated directly from Account Settings > Responsible Gaming. Read more on the Responsible Gaming us.